AI Agent and Automation
Service Description
In modern business, AI is no longer just a source of information - it becomes a full-fledged member of the team. As part of our project, your company will create its first AI agent that performs specific operational tasks, saves time and eliminates human errors.
The AI agent will combine such functional roles as:
Customer support expert - answers questions, processes requests and integrates with your CRM system.
Call quality monitoring - automatically analyzes audio recordings of sales or support teams, transcribes them and evaluates the quality according to predefined criteria.
Workflow automation - connects different software with each other so that data is transferred and processed without human intervention.
What does the automation service include?
-
Role Diagnostics - The specific functions and responsibilities of the AI agent in your business processes are determined.
-
Knowledge Base Creation - Your internal documentation and product catalogs are loaded into the system so that the AI can act only in the specifics of your company.
-
Logic and “prompt” engineering - A chain of instructions is written that gives the AI the ability to make decisions and reason logically.
-
System Integration (Workflows) - The AI agent connects to your CRM, email or other tools, which allows it to actually perform tasks.
-
Testing and Optimization - After launch, the agent's performance is monitored and refined based on real cases.
What are deliverables?
Agent/Automation Functional Pilot Version
Technical Documentation of the Solution
Report of Initial Results
Instructions for Use and Management